Frequently Asked Questions
Are all your mosaics made by hand?
Yes. Serendipity Mosaics prides itself in supplying fully handmade mosaics from all natural marble and semi-precious stones, created using the same techniques used by the Greeks, Romans and Byzantines.
What guarantees do you offer?
Serendipity Mosaics and its affiliates have a long list of satisfied customers. We guarantee every piece we sell and provide a 60 day no questions asked return policy in which you may return your mosaic if you are not fully satisfied with your purchase.
How long does my shipment usually take?
You should expect your shipment in 7-10 business days if in stock. We will send you a tracking number once your mosaic has been shipped.
What are your payment terms?
You can choose to pay either through a cheque, a wire transfer, a Credit Card, by phone or through PayPal.
What if I don’t like the mosaic after I receive it?
You are covered by our 60 day Satisfaction guarantee. Send it back to us within the 60 days and we will refund you.
Where are you located?
Our partner company headquarters are located in Chicago, USA while our mosaics are fabricated by our artists in our Jdeide, Lebanon workshop. There is a network of world-wide agents servicing the globe.